Accounts Help
How can we help?
Choose the option that matches your issue and continue from there.
Reset your password
Enter your username, registered mobile number, or registered email. We will send a password reset email to the address linked with your account.
Before trying again
- Check spam, junk, and promotions folders.
- Try another account detail linked to the same account.
- If the email still does not arrive, use contact support.
Verify your account
If you are being asked to verify your account, follow these steps and use the latest OTP you receive.
1
Sign in first
Use your normal login details. If verification is pending, you will be taken to the OTP step.
2
Use the latest OTP
Only the newest code sent to your registered email or phone number will work.
3
Contact support if it fails
If repeated attempts still do not work, send a support message so the account can be checked.
Common issues
- You are checking a different email inbox than the one linked to the account.
- The OTP expired before you submitted it.
- You requested another OTP and tried using an older one.
Contact support
Use this form if your issue could not be solved through password recovery or verification steps.
Include these details if possible
- What you were trying to do.
- Which account detail you used: email, phone, or username.
- Any error message or repeated behavior you noticed.
Account actions